RULES FOR THE PROVISION OF SERVICES
1. BASIC CONCEPTS
1.1. The customer is an adult person or legal entity.
1.2. Service(s) – passenger transportation, vehicle rental, intermediary services between the Passenger and the Carrier. The Service also includes or may include a Reservation when Transport is assigned to the Order.
1.3. The service provider is the closed joint-stock company "Evitra LT", administering the website www.vilniustransfer.com and providing Services.
1.4. Passenger - person(s) who uses the ordered Transport, following the chosen route, and also uses other services provided by the Carrier.
1.5. Carrier - a natural or legal person performing a passenger transportation service.
1.6. Transport – The vehicles offered by the Service Provider for the provision of Services are divided into classes: Comfort, Business, Premium, Premier, Minivan, Minibus, Bus.
1.7. Transfer - transportation of at least one passenger from one specified place to another. Transfer services include: meeting passengers with a name plate, loading/unloading luggage to/from the vehicle, driver service, fuel for the specified trip, vehicle rental. The transfer can be ordered one way or both ways (forward - back).
2. GENERAL PROVISIONS
2.1. By agreeing to the rules, the Customer at the same time confirms that he is familiar with the conditions of passenger transportation provided by the Service Provider.
2.2. These rules determine the conditions of Reservation, purchase and use of Services, when ordering Services on the website www.vilniustransfer.com, www.evitra.lt, at the e-mail specified by the Service Provider. by mail, Viber, WhatsApp, at the Service Provider's office.
3. ORDER SUBMISSION, USE OF SERVICES, CANCELLATION AND REFUND PROCEDURE
3.1. Services are provided by ordering them on the website www.vilniustransfer.com, www.evitra.lt, at the e-mail specified by the Service Provider. by mail, Viber, WhatsApp, at the Service Provider's office.
3.2. When ordering the Service on the website www.vilniustransfer.com, the customer must fill in all the necessary fields in the form.
3.3. When ordering the Service, the Customer shall use the e-mail address specified by the Service Provider. by e-mail, Viber, WhatsApp must provide the necessary information about the Service: date of passenger transportation, departure time, duration of vehicle rental, route, desired transport, number of passengers and luggage, other requests.
3.4. When ordering a Transfer, it is necessary to indicate the flight number of the plane, if the transfer is from the airport or bus, the city of arrival of the train, if the transfer is from the station; the passenger's pick-up address, if the transportation is provided from another location; destination address; Service start time; the passenger's contact phone number, note for personal confidence, wishes.
3.5. The payment method for a specific trip is determined by the Service Provider. Payment methods: advance payment by bank transfer; through electronic payment systems; paying card; payment to the driver by card; in cash (euro currency).
3.6. The Service Provider reserves the right to request a partial advance payment if the start date of the Order execution is no earlier than 7 calendar days. Otherwise, the Service Provider has the right to request full advance payment for the Services.
3.7. The Customer's request is not considered a reservation. The order is considered accepted and executed only after mutual written confirmation of the Service Provider and the Customer.
3.8. By confirming the Services, the customer agrees to the terms of cancellation of the Services:
3.8.1. The Customer has the right to unilaterally cancel the Order.
3.8.2. If the customer unilaterally cancels the Order less than 24 hours before. The Customer agrees and undertakes to pay the full amount of the Order.
3.8.3. If the customer unilaterally cancels the Order less than 72 hours in advance. The Customer agrees and undertakes to pay 80% of the Order amount.
3.8.4. If the customer unilaterally cancels the Order less than 7 days before The Customer agrees and undertakes to pay 50% of the Order amount.
3.8.5. In the absence of advance or full payment by the pre-agreed date and under the discussed conditions, the Service Provider has the right not to provide the Customer with the Services and to cancel the Reservation.
3.8.6. In the absence of advance or full payment by the agreed advance payment date and the discussed conditions, the Service Provider has the right not to provide the Customer with the Services and to cancel the Reservation.
3.9. The Service Provider may request the Customer to provide a letter of guarantee or written confirmation of payment for the Services. If these documents are not submitted, the order is considered invalid.
3.10. When submitting all data, the Customer is fully responsible for the correctness of the information. The Service Provider is not responsible for incorrect or false information entered by the Customer.
3.11. In the event of an error in the Customer's contact details, arrival/departure times, addresses or other information provided by the Customer, the error is considered the fault of the Customer and no compensation is provided.
3.14. The service provider does not compensate the banking and other payment costs incurred by the Customer;
3.15. If the Customer requests an invoice, he must provide the Service Provider with details and all necessary data on the day of the order. The Service Provider submits an invoice within two working days after the Services have been rendered.
3.16. Other additional services, not pre-ordered, are provided on a case-by-case basis.
3.17. Money is returned within 14 (fourteen) calendar days.
4. RIGHTS AND OBLIGATIONS OF THE CUSTOMER
The customer has the right to:
4.1. Receive the ordered transfer service.
4.2. Carry luggage according to the procedure established by the Service Provider.
The customer must:
4.3. Before placing an Order, the Customer must carefully read these Rules, make sure that the conditions are acceptable and understandable to him, and only then place the Order.
4.4. When submitting a request, provide the following data: name, surname, contact phone number, e-mail postal address, desired travel date, route, departure time, flight number, number of passengers, other requests;
4.5. Place the order no later than 5 hours before the trip;
4.6. Notify the Service Provider of any changes that were not specified in the submitted request;
4.7. To warn the Service Provider about a possible delay no later than one hour before the start of the trip;
4.8. Pay additional expenses (rental of child car seats, additional luggage, rental overtime, downtime, additional parking costs, additional mileage);
4.9. Do not prevent the driver from operating the vehicle while executing the order;
4.10. Comply with all safety requirements during the trip;
4.11. Pay for services. For a trip that lasts longer than one day, payment is made on the first day, or according to an agreement with the Customer;
4.12. Use the vehicle according to its intended purpose, do not damage it, do not consume or have open alcoholic beverages during the trip, do not smoke in the cabin, do not leave any garbage;
4.13. To cover losses to the Service Provider, if the vehicle or its equipment was damaged or destroyed due to the fault of the passengers;
4.14. When traveling abroad, have a valid visa, passport, travel insurance and do not carry any illegal goods or other prohibited items with you;
4.15. Warn the Service Provider if the Customer cannot find the driver at the agreed place at the agreed time.
5. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
The service provider has the right to:
5.1. Ask the Customer to pay a deposit or the full amount of the order before the trip;
5.2. If advance or full payment is not received by the pre-agreed date, not to provide transportation services to the Customer and cancel the transportation reservation;
5.3. The service provider is not responsible for the contents of the luggage placed in the trunk of the vehicle and for the preservation of these contents, but takes all measures dependent on the driver to ensure the safety of the passengers' property;.
5.4. Not to provide services during the trip, if the Customer does not agree to coordinate with the Service Provider and pay on the spot or by transfer additional services: rental of child car seats, additional luggage, rental overtime, downtime, additional parking costs, additional mileage, damage to the vehicle or its equipment due to the Customer's fault ;
5.5. Not to provide Services to passengers who are intoxicated or behaving inappropriately.
5.6. Not to provide services and not to return the difference in money, the deposit paid, the entire amount of the rental service, if the Customer does not fulfill his obligations properly, is intoxicated or poses a safety risk;
5.7. Do not provide transportation services if the passenger is more than 60 minutes late. to the initial destination of the route, unless otherwise agreed with the Customer. If the Customer does not arrive within the specified time, it is considered that the trip did not take place due to the fault of the Customer and the amount of money is not returned;;
5.8. Disembark the passenger and not provide further services if the passenger has illegal goods and other prohibited items;
5.9. Not to return the paid amount of the order if the Customer has not used the services provided by the Service Provider and has not warned about it in advance.
The service provider must:
5.10. Provide a technically sound vehicle for the specified route(s) with a driver;
5.11. Have car documents (technical passport, driver's license, technical inspection certificate, insurance policies, etc.);
5.12. If the vehicle breaks down, the Service Provider must immediately eliminate the breakdown, and if this is not possible, send another vehicle of the same class within the agreed time;
5.13. Apply a discount to the order if the Service Provider is 30 or more minutes late to the agreed place or otherwise fails to properly provide services to the Customer due to the fault of the Service Provider;
5.14. If you are late for an hour or more and without notifying the Customer in advance, or due to the Service Provider's failure to attend the order, return the entire amount of the order to the Customer;
5.15. Comply with the requirements specified in the Road Traffic Rules.
6. BAGGAGE CARRIAGE CONDITIONS
6.1. The customer must inform in advance about the number and type of luggage so that the Service Provider can choose the optimal transport option;
6.2. If the Customer comes to the order with additional luggage and does not notify the Service Provider about this, the Service Provider reserves the right to charge a fee for the additional luggage. If there is not enough space in the car or the Customer refuses to pay the fee for additional luggage, refuse to provide services, do not apply compensation and do not return the order amount.
6.3. Luggage is transported in accordance with the applicable road traffic rules. The service provider, the driver must refuse to carry luggage in the car cabin, on the seats;
6.4. Passengers and luggage are insured according to the valid insurance policies of the vehicle and the rules of the insurance companies.
7. OTHER TERMS
7.1. The service provider is fully responsible for the damage caused to the Customer by its actions or inaction, including the damage caused to passengers, and compensates the Customer for the losses;
7.2. The Service Provider ensures complete confidentiality of the Customer's data;
7.3. The service provider can transfer the right to perform the transfer to other passenger transport companies;
7.4. If you travel with the Service Provider's partners, all passenger and baggage conditions remain the same;
7.5. Service prices are valid until their official changes on the website and the Service Provider may change them;
7.6. The service provider provides services in accordance with the legal acts in force in Lithuania.
7.7. The law of the Republic of Lithuania applies to these rules.